Three Steps, One Check

Greatwin Casino Verification: Your Identity Confirmed and Your Withdrawal Released

Every licensed operator must confirm who plays, so Greatwin Casino reviews your identity once and needs about 27 hours to finish it.

Start Verification Now

Greatwin Casino Ltd. holds licence MGA/B2C/186/2010 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

Your Checklist

The Day Your Withdrawal Waits for a Check

After these six lines you will know exactly what is checked and who checks it.

Checking party

Greatwin Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/186/2010

Review time

27 hours

Required by

Before your first withdrawal

Verification e-mail

[email protected]

Age checked

18+

On Upload Day

The Evening You Sit Down With Your Papers

Keep this open the first time you open the verification page and have your papers beside you.

Missing Line, Second Round

By the time the documents page opens you will see which papers are wanted and which are still missing; read the list twice before anything else. A missing line means a second round, so note it down.

Corners Inside the Frame

Once you scan the front and back of your identification, check that all four corners sit inside the frame and that no glare hides a line. Flat light and a steady surface save you a resend.

Method Screenshot With Holder Name

At the payment step you confirm the method you deposited with, matching the name on it to your own; a screenshot showing the account holder and the logo is enough. Cards held by someone else never pass.

One Sharper Image Needed?

While the reviewer works through your file, plan on roughly 27 hours before the outcome shows on your account; a clear copy usually comes back sooner. Watch your inbox in case one detail needs a sharper image.

Document Guide

Check Each Paper Against This Table

Most rejected uploads are simply blurry or cropped, which this table is written to prevent.

Photo identification

ConfirmsWho you are and your age

Must showWhole page, all four corners, readable text

Proof of address

ConfirmsWhere you live

Must showYour name, your address, recent date

Payment method screenshot

ConfirmsThe account you paid from

Must showHolder name, method logo, no numbers hidden

Check Moments

Send Documents When the First Request Lands

Four points where the check can land, and what a reviewer looks at each time.

Day One, Age First

The very first moment a new account opens, the licence asks for proof that the person signing up is 18 or older, so a passport or driver licence photo is requested then.

Unusual Activity Review

A payment far above a player's usual pattern shifts the risk reading, so the reviewer requests payment method screenshots and asks plainly where the money came from.

Proof the Method Is Yours

A card or wallet that has not been seen on the account before sends a fresh signal, so proof that the player owns that method is collected before it is used again.

Why the Payout Rests?

At the point a first payout is requested, the full file must be complete, because money cannot leave the account until the person behind it is confirmed.

Show the Reviewer Where the Money Began

Under licence MGA/B2C/186/2010 from the Malta Gaming Authority, Greatwin Casino Ltd. must know that money used on the site comes from a lawful place. Requests of this kind are routine for every licensed operator, and a player who answers them fully is simply following the same rule as everyone else.

Depending on the answer given, one or more of these may be asked for.

Recent bank statements
Payslips from the employer
A tax notice or return
A sale agreement for property
A letter confirming a pension or benefit

Your File Comes Back: Who Changed What?

Then and Now. A name spelled differently from the account, or an address that has moved on, leaves the reviewer unable to link the paper to the player. Match the spelling to the account name Confirm the address is the one registered

The Date Already Passed. A document whose end date has passed no longer proves anything about the present, so the file is returned rather than accepted. Order a current copy from the issuer Check the printed end date before sending

Show the Whole Document. Glare, a shadow or a finger over the corner leaves details unreadable, and a reviewer cannot accept what cannot be seen. Lay the paper flat in daylight Keep every corner inside the frame

Seven Quick Replies

Send It Right The First Time

Clear replies to the worries that keep Kiwi players refreshing their inbox at night.

Can I send my documents by phone camera?+

Yes. A phone camera is fine, provided every edge of the card sits inside the frame and the text stays readable at full size. Shooting on a plain table in daylight beats a flash shot every time, and the upload goes straight to the review queue.

When will Greatwin ask me to verify?+

At the latest, before your first withdrawal leaves the account, and the law behind our licence requires it by then. The casino may also ask sooner, right after registration or once a first deposit lands, so keep the three documents within reach.

How long does the verification take to clear?+

Twenty-seven hours is the figure to plan around, counted from the moment a complete set reaches the queue. Most files close faster than that, and an incomplete one simply restarts the clock once the missing piece arrives.

Will I have to verify again later on?+

Usually not, since a cleared file stays on record and covers ordinary withdrawals. Fresh proof of address or a new card screenshot may be requested if details change, or if a larger payout brings a routine source of funds question.

What happens if one of my documents is rejected?+

A reviewer marks the reason on the file, most often a blurry corner, a masked number, or a name that does not match the account. Send that single document again with the fault fixed, and only that item is re-checked.

Who licenses Greatwin Casino and under what number?+

The Malta Gaming Authority licenses the operator, Greatwin Casino Ltd., under MGA/B2C/186/2010. That regulator requires identity checks and AML controls, which is why the document request is not a house rule but a condition of the licence.

Is my ID kept private after I upload it?+

Files travel under 256-bit AES encryption and are opened only by staff who need them for the check. Access stays limited to that purpose, and you can ask the privacy team at [email protected] what is held on your account.