Five tools, one account

Greatwin Casino responsible gambling: limits, pauses and exclusion

Play only from 18+ and know that deposit and loss limits, session reminders, cooling-off and self-exclusion sit in every Greatwin account.

Set my deposit limit

Greatwin Casino Ltd. holds licence MGA/B2C/186/2010 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

Support at a glance

Essentials of play with limits

Greatwin keeps a Malta licence and an 18+ door, and it points New Zealand players to local help.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/186/2010

Helpline0800 654 655

Limit and exclusion questions[email protected]

Tools you own

Limits and controls waiting in your account

Every Greatwin account carries the same five controls, and each one is switched on by you, calmly.

Cap your deposits

Set a deposit limits ceiling in the account before a session and every top-up stays under it. Switch it on when your spare money for play needs a fixed edge.

Loss limits first

A loss limits cap stops further play once your losses reach the figure you chose. Turn it on at the start of a session, not midway through a losing run.

Reminders on?

Session reminders nudge you with a timing alert so a short visit does not stretch unnoticed. Set them when you want an outside voice pointing at the clock.

Time off without closing

A cooling-off period pauses your account for a break you choose, with deposits and play on hold. Use it when a stretch of gambling has started to feel routine.

Full self-exclusion

Self-exclusion closes your account to all games and deposits for the term you pick. Reach for it when limits have been tried and play still feels out of hand.

Four quick steps

Set your limit in the account

After these four steps, your deposit ceiling is live in the account and your spending has an edge.

Your profile menu

Sign in and open the profile menu, where account and payment settings sit. Look for the responsible gambling area rather than the bonus section.

Deposit, loss or time

Choose the limit type that matches the problem you noticed, whether that is money in or time spent. Read what each one covers before you continue.

A ceiling you can keep

Enter the figure or the time span and mark the period as day, week or month. Pick a period you can genuinely hold rather than a generous headline figure.

Confirm and stay

Read the confirmation screen, then approve the change so it applies to the account. Check it saved before you make the next deposit.

Your child, your phone, your call

A clean first payout. Set the account up only if you are 18+. Photo identification and a payment method screenshot are checked, and the address proof is what lets a first withdrawal clear without a chase.

A quieter shared device. Put a filter on the shared tablet and the family laptop rather than trusting memory. Blocking software works quietly in the background and holds even when someone else picks up the device.

Talk first, then ring. Say what you noticed and ask what would help, without a lecture about money. Gambling Helpline Aotearoa takes calls at any hour and gives relatives a place to think out loud.

A pause today, a stop for longer

Time off without closing. A short pause stops you playing for a few hours or days without touching your login. Set it in the account before the mood decides for you, and the break ends on its own when the hours you chose are done.

A long stop, not reversible. Choosing self-exclusion closes your access to play for a long period, and it cannot be lifted early. You start it in the account, and from then on the platforms of the operator stay shut to you even if you ask.

No national register here. New Zealand has no national self-exclusion register, so your casino account is the place to set one. Do it here, then ring the Gambling Helpline Aotearoa for support that goes beyond a closed door.

Three places to call

Free help across New Zealand

This block settles who to ring when play has stopped feeling like entertainment.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, every day, for free and in confidence; players and their whanau reach trained people who listen without judgement. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation gives free counselling, peer and cultural support through 18 clinics nationwide, and relatives can ring or text on weekdays in business hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa, run by Health New Zealand, explains the signs of harm and shares tips, and its support finder points families to services close to home. safergambling.org.nz

Signs that play has turned a corner

Catching these early keeps a hobby from becoming a habit with a cost you did not plan for. A deposit limit or a pause set in your account is the first step, taken before the next session rather than after a loss.

If two or three of these sound like your week, it is worth acting on them.

Spending more than you meant to, again
Chasing a loss with a bigger deposit
Hiding how much time you play
Borrowing money to keep playing
Feeling restless on days you skip it
Playing to escape a rough mood
Arguing at home about your play

Plain replies

Which tool fits the moment you are in?

Short answers on age checks, phone limits, later changes and how long an exclusion holds.

Why do I need to prove my age before playing?+

The law here allows casino play only from 18, so no account is activated until your age is confirmed. Upload a photo ID once and the check is done; verification normally takes around 27 hours.

If I self-exclude here, does that cover other casinos too?+

No. This market has no national self-exclusion register, so an exclusion you set here covers your Greatwin Casino account and nothing else. Each other site you use has to be handled in its own account.

Are the limit tools the same in the mobile version?+

Yes. The mobile version carries the same deposit, loss and session tools as the desktop view, and both read one account. Whatever you set on a phone is already in place when you sign in elsewhere.

Can I come back and change my limits later on?+

Yes. Each limit stays editable in the same part of your account, so a first figure is not permanent. Pick the new number before a session begins rather than after a loss.

Can I ask to end a self-exclusion before its time is up?+

No. A self-exclusion runs for the whole period you chose and it is not lifted early. Choose a length you can live with, because the lock holds until it ends.