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Where Do I Contact Greatwin Casino?

Message the Greatwin Casino support team any hour of the day through live chat, e-mail or phone, and someone answers.

Get in Touch 18+ only. Welcome bonus up to NZ$300, 26x wagering, 30-day validity. Play responsibly.

Paid out this week

506,418 NZ$

2,322 Players in the clearing now

Greatwin Casino Ltd. holds licence MGA/B2C/186/2010 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

NZ$39M is paid out every week across 10 supported payment methods, with a monthly payout volume of NZ$48M and a single-withdrawal ceiling of NZ$20,000.

Every session and transaction is protected by 256-bit AES encryption, independently audited by iTech Labs and QUINEL, with dispute resolution through SIQ.

Three Lines In

Pick a Channel and Start Talking

Three routes to a person, each matched to a kind of question and a waiting time.

Help With a Stuck Screen

Start the chat for quick fixes like a stuck deposit page or a bonus that will not load, with a typical answer inside three minutes, at any hour of the day.

Open Chat

You Want It in Writing

Write to [email protected] for documents, account changes or anything needing a paper trail; replies usually land within twenty-four hours, every day.

Write to Us

Can I Speak to Someone?

Call +64 9 558 8434 (NZST) when talking is easier than tapping, especially for payment questions, and expect a person within about five minutes.

Call Support

Local Ground

Greatwin Casino Answers to New Zealand Eyes

Everything a New Zealand player needs before making contact, from the local number to the supervisor.

Reach Us

Local phone+64 9 558 8434

Support time zoneNZST

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Supervisory authorityMalta Gaming Authority, MGA/B2C/186/2010

Help Lines

Local gambling helpProblem Gambling Foundation of New Zealand

Independent Help for Gambling Harm

Three independent services listed here work alongside Greatwin Casino and answer in New Zealand. They assist with gambling problems at no cost, and conversations with them stay confidential. Nothing you say reaches us unless you choose to share it.

Problem Gambling Foundation of New Zealand. Free, confidential counselling and practical guidance for anyone worried about their own play or someone else's.

Gambling Helpline New Zealand. A phone line staffed by trained people who listen, assess the situation and point you to local help.

Multi-Venue Exclusion Programme. Arranges a single exclusion request covering several venues, so you stop at once rather than one by one.

Right Desk First

Send It Straight, Not Sideways

Greatwin Casino splits its inboxes by topic so your message reaches the person who can act.

Your Account

General support[email protected]

Document checks (KYC)[email protected]

Deposits and Payouts

Deposits and withdrawals[email protected]

Other Matters

Formal complaints[email protected]

Data and privacy requests[email protected]

Business and partnerships[email protected]

Who Is Behind It

You Signed Up Months Ago and Never Asked

Settles which company runs this casino, where it sits, and who licensed it.

Company

Legal NameGreatwin Casino Ltd.

Company NumberC-41049 (Malta)

Registered AddressTower Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/186/2010

Written Contact

Support E-mail[email protected]

Get a Straight Answer on the First Try

Pull these together first, and the first reply can often solve the whole thing.

Registered e-mail address on the account
Photo identification showing your full name
Proof of address dated in the last three months
Screenshot of the payment method you used
Reference number of the deposit or withdrawal

Waiting for an Answer

Know When to Expect Us to Answer

Settles when each channel is staffed and how long a reply usually takes.

Live Chat

Chat HoursAvailable around the clock

Chat First Reply3 minutes

TimezoneNZST

E-mail

E-mail Address[email protected]

E-mail Reply24 hours

Phone

Phone Number+64 9 558 8434

Phone Waiting Time5 minutes

Six Straight Answers

Still Stuck After Reading the Page?

Use these answers when you have read the page and still want the short version.

trustWhy can I get help at night and on weekends?+

Because support runs around the clock, a chat at two in the morning reaches a person just as fast as one at lunchtime. The same team covers weekends and public holidays, including Christmas and New Year. Our clocks follow NZST, so the times you see on site match your own.

trustWhat if I want my personal data copied or deleted?+

Ask through [email protected] and our team will handle a copy or a deletion request. Expect confirmation once the request is logged, with the work done inside the limits the Malta Gaming Authority sets. Records tied to a betting history or a legal duty may have to be kept longer.

trustWhen should I take a complaint further?+

Reply to the same thread and ask for a senior review, and give the agent your reference number so nothing gets lost. Escalated replies usually land within one working day. If the outcome still does not fit, complain to the Malta Gaming Authority, the body that issued licence MGA/B2C/186/2010.

trustHow long does a check on my documents take?+

Send your photo identification, proof of address and a screenshot of your payment method, and most checks finish in about twenty-seven hours. Blurred images or an address that does not match your registered details are the usual reasons a file sits longer. Verification runs from [email protected], so check that inbox before chasing.

trustCan I get help in a language other than English?+

Pick the language you are easiest in, because agents answer in English, German, Finnish and Norwegian. Chat, phone and email all work in those four, so nothing gets lost in translation. New Zealand players can stay in English and still get the same team.

trustWhy should the licence number mean anything to me?+

Because the Malta Gaming Authority supervises Greatwin Casino Ltd. under licence MGA/B2C/186/2010, your bets sit under a European regulator with set rules on payouts and fair play. That licence also obliges us to publish who runs the site, so check the company details on this page against the register.

Four Steps Up

Take It Further When the Reply Falls Short

Removes the worry that a complaint disappears once support has closed the chat.

Greatwin Casino First Message

Describe what happened to support in one message, with your account e-mail, the date and any reference numbers. Chat replies in about 3 minutes; e-mail gets a reply within 24 hours.

Your Reply to Work From

Read the answer and try what support suggests before you escalate. Most disputes end here, and a written reply gives you something to refer back to later.

A Written Final Decision

Still unhappy, ask for the complaint to be reviewed. Write to [email protected] and request the final written decision, keeping every message in the thread.

Greatwin Casino and the Malta Gaming Authority

Ask the Malta Gaming Authority to look at the case once the casino's final decision stands. Keep your reference numbers; do not send your password to anyone, here or elsewhere.